Customer Information
About Us
Find helpful information about our products, services, delivery, installation and support.
About Star Sparky
Star Sparky Online Pty Ltd (ACN 625 152 703) is a 100% Australian owned company based in Brisbane. We are committed to providing quality electrical, air-conditioning and appliance products at competitive prices with fast and reliable dispatch across Australia.
Whether you are an electrical contractor, business owner or retail customer, Star Sparky is your one-stop destination for electrical and air-conditioning needs. Our product range includes lighting, air-conditioning systems, electrical supplies and home appliances for both residential and commercial projects.
We offer convenient Australia-wide delivery as well as Click & Collect from our warehouse located in Underwood, Queensland.
What We Offer
- Air-conditioning systems and accessories
- Electrical supplies and components
- Lighting and appliances
- Wholesale pricing for trade and retail customers
- Fast dispatch and local customer support
Why Customers Choose Star Sparky
At Star Sparky, we understand that traditional retail stores often have high operating costs that increase product pricing. Our goal is to provide customers with a more cost-effective and convenient online shopping experience while maintaining reliable service and quality products.
By shopping online with Star Sparky, customers can save time, reduce travel costs and access competitive wholesale pricing from the comfort of their home, office or job site.
Our experienced team is committed to helping customers find the right products and solutions for their individual requirements, whether it is a simple electrical accessory, a new air-conditioner or kitchen appliance.
Midea Distributor for Queensland
Star Sparky is proud to be a distributor of Midea products in Queensland, Australia. We provide customers with access to quality products, manufacturer-backed warranties and reliable local support.
Customers across South East Queensland can also choose Click & Collect from our Underwood warehouse for added convenience.
Fast Dispatch
Orders placed before 11am AEST on business days are processed quickly for dispatch. Most orders are dispatched within 24 business hours after payment confirmation.
For oversized products or delivery enquiries, please contact our customer service team on 1300 996 996.
Secure Payments
We provide secure online payment options including PayPal and direct bank transfer with SSL-secured checkout technology.
Star Sparky does not store customer credit card or banking details. Orders are processed only after payment confirmation for customer security and peace of mind.
Customer Support
We believe excellent customer service is essential. Our team is dedicated to supporting customers throughout the entire process — from product enquiries and ordering to delivery and after-sales support.
If you require assistance, please contact our team during business hours Monday to Friday, 8:30am to 4:30pm AEST, or submit an enquiry through our contact page.
