If you are unsure of our delivery terms and conditions or seek more information about our delivery service, please contact our Customer Service Team on 1300 996 996 before purchasing.

Shipping Information

We guarantee that orders placed before 11 am will be delivered the same day, exclude weekends and holidays. After receiving your order confirmation message, you will receive another notification when your order has shipped. 

Store pick up (FREE 30 Minutes CLICK & COLLECT)

Our Click & Collect service allows our customers to buy online and pick up your order from our local store (subject to stock availability).

For Midea product:

The pickup address is Unit 3/58-62 Compton Rd, Woodridge QLD 4114.

We are open from 9:30 am to 5:30 pm AEST Monday to Sunday.

For other product:

The pickup address is 5/11 Eileen St, Underwood QLD 4119.

We are open from 8:30 am to 4:30 pm AEST Monday to Friday. (We are closed on Saturday/Sundays and public holidays).

We will always endeavor to have your click and collect order ready within 30 minutes on a business day. (We may not always be able to fulfill within this time-frame with larger orders.)

A confirmation message will be sent via email or phone when your order is ready for pickup. Once you have received an order confirmation, make your way with your photo ID and your order confirmation in hand. Please note that the store will hold your order for a period of 3 days.

If there are any issues throughout the process, our team will contact you to discuss your order. Alternatively, you can contact our Customer Service team at 1300 996 996.

Delivery Locations

We deliver to most residential and business addresses across Australia. Unfortunately, there are certain remote locations that we are unable to deliver to. These include overseas or to Australian islands off the mainland except for Tasmania.

Star Sparky Direct is unable to deliver to PO Boxes or Lockers.

*FREE SHIPPING

Free delivery is available for:

  • Orders over $49 within Zone 1 (See Delivery ZONE).
  • Orders over $99 within Zone 2 (See Delivery ZONE).
  • Orders over $500 within Zone 3 & 4 (See Delivery ZONE).

This policy suits any items with physical weight and/or cubic weight under 20kgs.

If the order over $2,000, free delivery is also available for part of excessively heavy or large items in specific Metro areas. For more information, please contact our service team at 1300 996 996.

Shipping Fee Calculation

Please choose the delivery service that most suits you on checkout.

For the small items, we generally use Australia Post or Sendle API for delivery. 

*Please note: The extra freight might apply for remote areas.

For the excessively heavy or large items, FLAT RATE may apply.

The shipping fee is automatically added at the end of the checkout process.

If you have both large and small items in your shopping cart, the shipping fee will be automatically superimposed.

Delivery Zone

Star Sparky Direct delivery zones are determined by the serviceability of our courier companies' distribution centers.

The delivery zone has been classified as zone 1, 2, 3 and 4 to improve the alignment of available delivery services to geographic areas. To determine the zone of your Postcode & Suburb, please refer to the below information.

Multiple fees may apply if more than one delivery option is selected for split deliveries.


Zone 1: Enjoy Free Shipping Orders over $49*

Brisbane Metro: 4000-4018, 4029-4068, 4072-4123, 4127-4129, 4131-4132, 4151-4164, 4169-4182, 4205-4206, 9000-9725

Brisbane: 4019-4028 , 4069-4071. 4124-4126, 4130, 4133-4150, 4165-4168, 4183-4204, 4207-4209, 4270-4299, 4500-4549

Ipswich:4300-4308

Gold Coast:4210-4224, 4226-4269, 9726-9919

Sunshine Coast: 4550-4579

Coolangatta: 4425

Zone 2: Enjoy Free Shipping Orders over $99*

Sydney Metro: 1000-1935, 2000-2079, 2085-2107, 2109-2156, 2158 2160-2172, 2174-2229, 2232-2249, 2557-2559, 2564-2567, 2740-2744, 2747-2751, 2759-2764, 2766-2774, 2776-2777, 2890-2897

Melbourne Metro: 3000-3062, 3064-3098, 3101-3138, 3140-3210, 3800-3801, 8000-8999, 9999

Sydney: 3000-3062, 3064-3098, 3101-3138, 3140-3210, 3800-3801, 8000-8999, 9999

Melbourne: 3063, 3099-3100, 3139, 3335-3341, 3427-3443, 3750-3799, 3802-3811, 3910-3920, 3926-3944, 3975-3978, 3980-3983, 2250-2263

Newcastle: 2282-2310

Adelaide Metro: 5000-5113, 5115-5117, 5125-5130, 5158-5169, 5800-5999

Canberra: 200-299, 2600-2620, 2900-2920

Adelaide: 5114, 5118-5124, 5131-5157, 5170-5200

Tweed Heads: 2485-2486

Wollongong: 2500-2507, 2515-2532

 

Zone 3: Enjoy Free Shipping Orders over $500*

NSW Country: 2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710-2714, 2716, 2720-2730, 2787-2879

Wodonga: 3689-3690

Albury:1936-1999, 2640-2641, 2708-2709

Ballarat: 3350, 3353-3356

Perth Metro: 6000-6030, 6036, 6050-6066, 6069, 6076, 6090-6110, 6112-6120, 6147-6160, 6162-6175, 6180, 6182-6206

QLD Country Near: 4309-4453, 4580-4693

QLD Country Mid: 4454-4499, 4694-4802, 4804-4805, 9920-9960

QLD Country North: 4803, 4806-4999, 9961-9998

Perth: 6031-6035, 6037-6049, 6067-6068, 6070-6075, 6077-6089, 6111, 6121-6146, 6161, 6176-6179, 6181, 6207-6209, 6211-6214, 6991

VIC Country: 2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3342-3349, 3351-3352, 3357-3426, 3444-3688, 3691-3749, 3812-3909, 3921-3925

Geelong: 3211-3220

Tasmania Select: 7000-7019, 7050-7053, 7055-7108, 7172, 7248-7254, 7258-7329, 7800-7999

Tasmania: 7020-7049, 7054, 7109-7150, 7155-7171, 7173-7247, 7255-7257, 7330-7799

SA Country: 2880-2889, 5201-5749

Aust Antarctic Territory*: 7151-7154

Zone 4: Enjoy Free Shipping Orders over $500*

NT Near: 800-802, 804-821, 828-851, 853-853, 860-861, 870-871, 873-879, 906-999

WA Country South: 6215-6700

NT Remote: 803-803, 822-827, 852-852, 854-859, 862-869, 872-872, 880-905

WA Country North: 6701-6797

Norfolk Is*: 2898-2899

Christmas & Cocos Is*: 6798-6799

Transit Time Australia Wide

Changes in demand for delivery due to the coronavirus COVID-19 mean that some delivery services are delayed.

Adelaide 3-4 Days
Albury      2-3 Days
Bendigo                3-4 Days
Brisbane           ½-1 Days
Bundaberg                1-2 Days
Cairns                   2-3 Days
Canberra              2-3 Days
Central Coast                   1–2 Days
Coffs Harbour                      1-2 Days
Devonport             4–5 Days
Geelong                    3-4 Days
Gold Coast  ½-1 Day
Hobart                    4-5 Days
Launceston               4–5 Days
Mackay 1-2 Days
Maryborough 1-2 Days
Melbourne 2-3 Days
Newcastle 1-2 Days
Northern Rivers 1-2 Days
Orange 2-3 Days
Perth 8-10 Days
Port Macquarie 1-2 Days
Rockhampton 1-2 Days
Sunshine Coast ½-1 Days
Sydney 1-2 Days
Tamworth 1-2 Days
Wide Bay 1-2 Days
Wollongong 2-3 Days

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