MOST COMMON QUESTIONS

Products

Q: What types of products does your electrical wholesale online store offer?

A: Our electrical wholesale online store offers a comprehensive range of products such as wiring and lighting fixtures to tools, accessories, air conditioner accessories, electrical accessories, and Midea appliances, we have everything you require for residential, commercial, and industrial projects.

Purchase

Q: How do I place an order on your online store?

A: Ordering from us is a breeze! Browse our website, select your products, and head to checkout. Enter your shipping and payment details, and we'll process your order promptly.

Q: Can I track the status of my order online?

A: Once your order ships, you'll get a tracking number by email. Use it to follow your delivery. Need help? Our customer service team is here for you.

Q: Do you offer bulk discounts for wholesale purchases?

A: Yes, we offer competitive bulk discounts for wholesale purchases, ensuring you get the best value. Contact our team at 1300 996 996 for more info on bulk pricing.

Payment

Q: What payment methods do you accept?

A: We accept secure payments via credit/debit cards, PayPal, Afterpay, and Zip Pay. Your information is always encrypted for protection; we never store sensitive details like credit card numbers or bank accounts.

Logistic

Q: How soon can I expect to receive my order?

A: We dispatch orders promptly, with delivery times varying based on location and chosen shipping method. Once processed, you'll receive tracking details. Need help? Our customer service team is available.

Return & Warranty

Q: Can I return or exchange items if they don't meet my requirements?

A: Yes, we strive to offer hassle-free returns and exchanges, but we kindly ask our customers to cover the shipping expenses associated with returning or exchanging items. 

Q: What if I receive a damaged or defective item?

A: If you receive a damaged item, contact us immediately. We'll promptly send a replacement and assist with the return if needed. Your satisfaction is our priority; we're committed to resolving any issues swiftly.

Q: What should I provide while claiming warranty?

A: Please provide evidence, such as a video, to substantiate the claim of a faulty item. This will assist us in thoroughly assessing the issue and expediting the resolution process. Your cooperation is greatly appreciated in ensuring a swift and satisfactory outcome.

Standards & Regulation

Q: Are your products certified to meet industry standards and regulations?

A: We prioritize quality and compliance, ensuring our products meet Australia standards through rigorous testing. Rest assured, every purchase meets high-quality standards.

Promotion

Q: Do you offer special promotions or discounts for regular customers?

A: We value our loyal customers and regularly offer special promotions and discounts. Stay updated by subscribing to our newsletter or following us on social media. Plus, enjoy loyalty rewards for repeat purchases.