FAQs

General

Definitely yes. Price is dependent on quantity. You can submit the exact amount via the page of BULK ORDER QUOTE. We are More than happy to give you the best price.
Yes, We pride ourselves on providing high-quality service and an extensive range of reliable products that meet the highest safety standards.
The goal of Star Sparky is to provide you with immediate and effective quality service.
Please feel free to contact us, and we will do our best to help you with any account, shop, or purchasing issues over chat, phone, or email.
Address
Star Sparky Direct
5/11 Eileen St,
Underwood QLD 4119
Trading hour
Monday - Friday: 8:30am - 5:30pm AEST
Saturday - Sunday: CLOSED
Email: Direct@starsparky.com.au
Phone: 1300 420 886 (8:00am - 4:30pm AEST Monday to Friday)
Please note: If you have any emergency, please do not email us instead call our customer service team on 1300 420 886.
Yes, Star Sparky Direct Pty Ltd (ACN 625 152 703) is a 100% Australian owned company.

Purchasing

Once an order is received, you will receive an order confirmation email to the address you entered.
Note: if you have not received an email - it is due to one of two things.
  1. You entered your email address incorrectly (contact us).
  2. The email has gone to your spam or junk folder.
If you placed an order with an incorrect shipping address, first check that your order hasn't shipped yet:
  1. On starsparky.com.au, click the Your Account icon.
  2. Click Orders.
  3. You'll see either Shippedor Not Shipped:
If your item is Not Shipped yet, you can update your address on order or cancel your order. You can then re-order the items with the correct shipping address. However, If you are canceling a confirmed order, we will charge a 10% handling fee of your total purchased amount.
If your item is Shipped, you can also contact the shipping service to see if they can reroute the order.
If your package is missing, most shipping services require that the sender open a claim. If this is the case, you may need to ask us to assist you (Contact us).
We accept payment in the following ways:
Credit Card/PayPal/After Pay/Zip/Direct Bank Transfer
If you choose to pay by Credit Card, Star Sparky will not charge any credit card fees.
Fees charged by other payment methods are subject to the policy of the third party. Star Sparky will not charge any additional fees.
Please note: If you choose to pay by Direct Bank Transfer, as bank transfers take longer to complete the transaction, this may affect your pickup time.
To purchase an item on starsparky.com.au:
  1. Find an item you want to buy on starsparky.com.au.
  2. Choose the options you want for that item, if applicable.
  3. Click Add to cart.
  4. Click Checkout.
  5. If you're signed into your Star sparky account, confirm your shipping address and payment details. Click Proceed to Checkout.
  6. If you did not have Star Sparky account, please take these steps:
    • Fill in your shipping and payment details under Billing Details.
    • Review your order to check that your information and request are correct.
    • Choose your preferred payment method under Payment Methods.
    • Click Place Order.
  7. Enter your payment information and click Confirm and Pay.
  8. Complete the purchase.

Shipping

Please feel free to contact us. We will try our best to provide you with a perfect solution.
We will always endeavour to have your click and collect order ready within 2 trading hours, with larger orders we may not always be able to fulfil within this time-frame.
For Midea product:
Pickup address is Unit 3/58-62 Compton Rd, Woodridge QLD 4114.
We are open from 9:30 am to 5:30 pm AEST Monday to Sunday.
For other product:
Pickup address is 5/11 Eileen St, Underwood QLD 4119.
We are open from 9:30 am to 5:30 pm AEST Monday to Friday. We are closed on Saturday/Sundays and public holidays.
Yes, we offer local pickup.
For Midea product:
Pickup address is Unit 3/58-62 Compton Rd, Woodridge QLD 4114.
We are open from 9:30 am to 5:30 pm AEST Monday to Sunday.
For other product:
Pickup address is 5/11 Eileen St, Underwood QLD 4119.
We are open from 9:30 am to 5:30 pm AEST Monday to Friday. We are closed on Saturday/Sundays and public holidays.
WE STRICTLY DO NOT DELIVER TO PO BOX/PARCEL LOCKER.
Order will be canceled if a PO Box/Parcel Locker Address is provided.
You can check the shipping status of your order on Starsparky.com.au. If we added tracking information, you can check when your order should arrive.
To track your purchase:
  1. Sign in to Starsparky.com.au.
  2. Click the Your Account icon (On the top right corner of the page).
  3. Click Orders.
  4. Find your order.
  5. You'll see the shipping status:
    • Not Shipped: We haven't shipped the order yet or didn't update the order on Star sparky.
    • Shipped: We marked the order as shipped.
    • In Transit: We added a tracking number and the package has left the shipping facility.
If you moved and forgot to update your account or misspelt the address, you can change to the correct address for your order before it's shipped.
We guarantee that orders placed before 11 am will be dispatched the same day, exclude weekends.

Warranty & Returns

Starsparky shipping takes pride in the packaging and shipping of products, but if your product is damaged during shipping. Please contact us within three days of receipt of the product with your order information. We will offer a satisfactory solution.
This warranty applies only to the original product and does not replace it.
No, if the warranty is offered, this is non-transferable, even on bulk lots. If the item(s) are being purchased by yourself, any warranty claims must come directly from you. We are unable to make any exceptions.
MIDEA AIR CONDITIONING: With a 5 years' manufacturer warranty.

MIDEA COOKTOP: With a 3 years' manufacturer warranty.

MIDEA RANGEHOOD: With a 3 years' manufacturer warranty.

MIDEA OVEN: With a 3 years' manufacturer warranty.

MIDEA DISHWASHER: With a 3 years' manufacturer warranty.
(10 years' motor guarantee for MDWF2SS/ MDWDDSS.)

MIDEA MINI DISHWASHER: with a 3 years' manufacturer warranty.

MIDEA MICROWAVE & SMALL APPLIANCES: with a 1 years' manufacturer warranty.

*Warranty is valid within Australia only.
Please refer to the warranty period for details. We will provide services according to the warranty period.